WHO WE ARE
Jannifer Hill-Keyes, Consultant
Jannifer Hill-Keyes, PhD, President & CEO, brings a breadth of business and human resources experience having served such organizations as BMW of North America, Merrill Lynch, Scarinci & Hollenbeck, JP Morgan Chase Bank, Carver Federal Savings Bank, The New York Times, Drew University, Wang Laboratories, Inc., Cosmair, AT & T, Kraft Foods, Trans World Airlines, CIGNA, The University of Medicine and Dentistry of New Jersey, New York City Police Department, New York Road Runners Club, Kaiser Permanente, and Brookhaven National Laboratory.
With extensive consulting experience and astute process facilitation skills in a broad spectrum of industries including financial services, governments, not-for-profits, and Boards of Directors, she works with executives and all employee levels. Her expertise and work performed for clients includes harassment prevention, talent management, leadership development, managing diversity and inclusion and business strategy.
Dr. Hill-Keyes’ consulting expertise also includes significant contributions to organizational development, business strategy, the refinement of organizational infrastructures, performance management systems, human capital services and measurement techniques (benchmarking). Jannifer develops strategies and implementation plans for change management and managing diversity initiatives. Her work includes multinational experiences, including labor-management workshops and cross-cultural training.
Amongst her accomplishments, she has worked as a business advisor, coach for chief executives and as a strategic consulting partner in major change initiatives. The original conceptual framework for “strategic human resources” was developed and used as the incorporated entity name to reflect the integration of then personnel with business operations as a key strategic function. She also introduced human resources as “human capital” and the concept of “human resources infrastructure”. In consulting work in business and organizational strategy she coined the phrase “strategy is a living document” which is frequently quoted. She is the first practitioner of change management. Jannifer has developed branded coaching and performance management products. She developed the first mental health managed care model for Brookhaven National Laboratory (a self-insured employer), for its carrier CIGNA. Strategic Human Resources, Inc. formed joint venture relationships with several businesses including Merrill Lynch - sole human resources consultant to deliver services for external consulting Private Client Group. She established one of the first benchmark practices of human capital.
Prior to establishing Strategic Human Resources, she served as an internal organizational development consultant, Employee Assistance Program Manager and occupational psychologist. She implemented a managed healthcare program.
Jannifer earned her doctoral degree from the Graduate School of the City University of New York. She is a licensed psychologist and neuropsychologist and a former adjunct professor of statistics. Appointments held include Harvard Medical School, posts in major hospitals, New York City municipal departments (NYPD, Board of Education, and Health and Hospitals Corporation), and the United States Department of Energy. She is certified in career transition training by Lee Hecht Harrison.
Jannifer is a trained forensic neuropsychologist having served as Psychologist for the Hostage Negotiations Team for Brookhaven National Laboratory/Department of Energy, profiler and critical incident manager trained by the Federal Bureau of Investigations (FBI) New York City, New York and the City of Los Angeles SWAT team, and as a facilitator for three New York Police Department Commissioners’ task forces on community relations for The New York City Police Foundation.
Recognized in several Who’s Who and publications, Jannifer is a frequent guest speaker for business and professional organizations including a keynote speaker at VCongresso Brasileiro de Auturia/VICongresso Pan-Americano de Atuarios (conference of actuaries), Sao Paulo, Brazil, “Managing Diversity: International Perspectives on Processes” and a presenter for the American Psychological Association. She has been a guest lecturer including at Fairleigh Dickinson's Rothman Institute for Entrepreneurial Studies. She has developed collaboratively training materials for franchisees.
Laurie Bilik, Consultant
As President of Global Human Resources, Inc. and Senior Partner of SHR, Ms. Bilik provided training and experienced executive coaching for corporate leaders from Asia, Africa, South America, Canada, eastern/western Europe as well as throughout the United States. With 25+ years of experience developing employees from all industries, she possesses specialization in insurance, risk management and ethics.
Formerly an Associate Professor at Pace University and The College of Insurance (now St. Johns University’s Business School), Laurie taught three MBA courses – Managing Organizational Diversity, Risk and Insurance and Leadership & Professional Ethics in the Insurance Industry. She was senior consultant for the Professional Programs Division and led Negotiation Skills, Conflict Resolution, Executive Development, Stress Management, Persuasive and Influencing Skills, and the Managerial Woman seminars. Ms. Bilik was a Management Development Consultant at New York University’s Management Decision Laboratory, and is experienced in labor-management issues.
Ms. Bilik is noteworthy for her multimedia contributions including a video production on Negotiation Skills, author of Stress and Its Management (Merritt Press), a chapter on stress management in the New Directors in Safety (American Society of Safety Engineers). She is a contributing author to Essentials of Risk Control and numerous management publications, and frequently speaks at executive insurance and financial services conferences (Risk and Insurance Management Society, the New York CPCU, Society of Safety Engineers, Public Risk Management Association, and Professional Insurance Agents).
She served as a Member-Executive Council, Vice President, Professional Education responsible for leadership and succession planning for the New York Chapter of ASTD, and is a Board Trustee, Better Business Bureau Education and Research Foundation. A graduate of Skidmore College, student at the Sorbonne in France, with two graduate degrees and a Diploma in Risk and Insurance, she recently taught a graduate leadership and ethics course at Manhattanville College.